Nexus Support

from Longhorn Artists Connect

Nexus helps UT Austin artists share films, music, reels, scripts, projects, and events — and connect with the people making them. If something isn't working or you have a question, you're in the right place.

Contact us

The fastest way to get help is email. We usually respond within a few days.

Email Support

You can also send bug reports and feature requests directly from the app: Portfolio → Feedback.

Frequently asked questions

Do I need an account or password?

No password needed. Nexus uses the iCloud account signed into your device to identify you. Just make sure you're signed into iCloud in the Settings app, then create your profile in Nexus.

The app says it can't connect or my posts aren't syncing.

Check that you're signed into iCloud (Settings → your name) and that you have an internet connection. If both look fine, force-quit the app and reopen it — it syncs with iCloud on every launch. Still stuck? Email us with a description of what you're seeing.

How do I edit my profile?

Open the Portfolio tab and tap edit. You can update your name, photo, bio, major, graduation year, roles, and links at any time.

How do I report inappropriate content or another user?

Every post has a report option in its menu. Reports are reviewed and content that violates community standards is removed. For urgent concerns, email us directly.

How do I delete a post I shared?

Open the post and use its menu to delete it. It will be removed for everyone.

How do I delete my account and data?

You can delete your profile and content from within the app, or email us at aidenweinstein11@gmail.com and we'll remove everything associated with your account.

Who can use Nexus?

Nexus is built for the UT Austin creative community — students, alumni, and collaborators. It's designed for users 13 and older.

Privacy

Curious what data the app stores and where it goes? Read our Privacy Policy.